I agree!1dane,
What that means is the parts needed to do possible top end work are not warehoused in the USA, and may not even be available in Europe.
Very annoying.
I've been waiting for some service parts since late April. Meanwhile, warranty clock ticks away.
Moto Guzzi usa needs to up their game on parts stock & availability or they can kiss the water cooled market goodbye.
A website that shows quantity on the shelf & price. I can do that with Honda. Suzuki, Triumph, even KTM parts!
Annoying customers like Scott is very bad, he has strong influencer creds that can make or break business.
Just getting the top box was quite an experience. It took a couple months for it to arrive, and then it arrived damaged, but to their credit they did overnight a new one and it was installed and ready when I picked my bike up in March.
I believe the same can be done if my bike requires extensive repairs.
Parts availability is extremely essential if a company wants to keep its customers happy!
It’s prime riding season here in Virginia, and I’ll be highly upset if my bike is sitting in the shop for an unreasonable amount of time.
I went through an experience with the top box coming from Italy before I took delivery of my bike. It took months for it to arrive, and then it arrived damaged, but my dealer raised hell and they sent one overnight just a day before I picked up my bike for the first time. MG can do better if they choose to do so! It's prime riding season here in Virginia, and I'll be extremely annoyed if my bike is sitting in the shop for more than two weeks. V100 buyers appear to be older riders like myself, making our riding time even more precious.
So you're correct about Moto Guzzi needing to step up their game if they want to have satisfied customers!
There are very few Moto Guzzi dealerships in the US, and I can't help but wonder if this could be part of the reason.