just an update, 2 months on and I'm still waiting for my Audace replacement engine, a porous crankcase is the issue, Moto Guzzi / Piaggio lack of information is the problem, 14 emails to the customer service page brought 1 return call from them, only because I wrote 6 complaints onto the web page. several promises to escalate the enquiry resulted in no information, several calls made no difference, a September 9 date was given for the engine to leave Italy, so my dealer prepped my bike but the engine never showed. No contact from MG so I called and emailed, the call resulted in a new date, 17th sept or 3 or 4 days later! I asked if the UK rep would call me but he was going on holiday and said his colleague would call, guess what? no call. at this time I'm prepared to wait until the 21st sept then no engine no Audace! I can have a refund and buy a bike from a manufacturer who has a conscience , I know nobody is perfect but these guys are awful to deal with.
just so you know if you have a major issue don't expect too much.
regards
Robert
just so you know if you have a major issue don't expect too much.
regards
Robert