Appreciate any advice that can be offered.
My situation is this.
I bought tires for my Cali 1400 Tour from Revzilla and brought them to Cycle Gear for mounting. They offer a discount and seem to have a decent reputation. I ordered a 180 rear to see if I too like the handling change. I got no call after 24hrs as promised so after 48 hrs I called them and got the uhh yeah I was meaning to call, we cant bead that 180 on the rear and we dont have a cannon to pop it on. He said he tried and seemed genuine. I figured its my fault for f'ing around with the size and went there today to pick them up. I figured I'd either buy or borrow the cannon and go from there. No big deal.
They roll out the rear tired and the rim looked like it was thrown from a moving vehicle. Tons of missing paint right down to the aluminum all around the perimeter. Check the pics. I was hot but waiting and planning what to say. I've learned to wait a bit in these situations and tried to read them to see if they knew already they had a problem. I'd say they did know. At first an attempt was made to say they had scratches and I made sure they knew I wasn't having it. In addition there was a sheet written at dropoff that said light scratches. So put aside a bit of back and forth....they are owning it. The manager says he will have front and rear painted. The bad news is it sounds like it could take weeks. Naturally I don't want to wait. I also have to wonder what kind of job will be ordered by them. I really have no control and it's not inconceivable that things could get worse.
What would anyone here do. I'm thinking of trying to get a few bucks from them either in cash or heavily discounted tires in the proper size and just have them powdercoated at a shop I've used before. The big question is how hard is it to get everything out of the hubs. I know MG has a sense of humor and am wondering if getting the bearings out and back in is anything strange. If not I think I'd like to gain control of how this gets fixed rather than run the risk of waiting only to receive a mess in return. Let's face it. What knid of paint work do you get at the car dealer when they're correcting a mistake. You get the cheapest job they can manage. I expect the same here. I'm very into this bike and have forks and shocks on the way from Todd. Point being I'm trying to make it a bike I'll want to keep a long time.
What's your thoughts?
My situation is this.
I bought tires for my Cali 1400 Tour from Revzilla and brought them to Cycle Gear for mounting. They offer a discount and seem to have a decent reputation. I ordered a 180 rear to see if I too like the handling change. I got no call after 24hrs as promised so after 48 hrs I called them and got the uhh yeah I was meaning to call, we cant bead that 180 on the rear and we dont have a cannon to pop it on. He said he tried and seemed genuine. I figured its my fault for f'ing around with the size and went there today to pick them up. I figured I'd either buy or borrow the cannon and go from there. No big deal.
They roll out the rear tired and the rim looked like it was thrown from a moving vehicle. Tons of missing paint right down to the aluminum all around the perimeter. Check the pics. I was hot but waiting and planning what to say. I've learned to wait a bit in these situations and tried to read them to see if they knew already they had a problem. I'd say they did know. At first an attempt was made to say they had scratches and I made sure they knew I wasn't having it. In addition there was a sheet written at dropoff that said light scratches. So put aside a bit of back and forth....they are owning it. The manager says he will have front and rear painted. The bad news is it sounds like it could take weeks. Naturally I don't want to wait. I also have to wonder what kind of job will be ordered by them. I really have no control and it's not inconceivable that things could get worse.
What would anyone here do. I'm thinking of trying to get a few bucks from them either in cash or heavily discounted tires in the proper size and just have them powdercoated at a shop I've used before. The big question is how hard is it to get everything out of the hubs. I know MG has a sense of humor and am wondering if getting the bearings out and back in is anything strange. If not I think I'd like to gain control of how this gets fixed rather than run the risk of waiting only to receive a mess in return. Let's face it. What knid of paint work do you get at the car dealer when they're correcting a mistake. You get the cheapest job they can manage. I expect the same here. I'm very into this bike and have forks and shocks on the way from Todd. Point being I'm trying to make it a bike I'll want to keep a long time.
What's your thoughts?