• Ciao Guest - You’ve landed at the ultimate Guzzi site. NEW FORUM REGISTRATIONS REQUIRE EMAIL ACTIVATION - CHECK YOUR SPAM FOLDER - Use the CONTACT above if you need help. New to the forum? For all new members, we require ONE post in the Introductions section at the bottom, in order to post in most of the other sections. ALWAYS TRY A SEARCH BEFORE STARTING A NEW TOPIC - Most questions you may have, have likely been already answered. DON'T BE A DRIVE-BY POSTER: As a common courtesy, check back in and reply within 24 hours, or your post will be deleted. Note there's decades of heavily experienced Guzzi professionals on this site, all whom happily give endless amounts of their VALUABLE time for free; BE COURTEOUS AND RESPECTFUL!
  • There is ZERO tolerance on personal attacks and ANY HYPERLINKS to PRODUCT(S) or other competing website(s), including personal pages, social media or other Forums. This ALSO INCLUDES ECU DIAGnostic software, questions and mapping. We work very hard to offer commercially supported products and to keep info relevant here. First offense is a note, second is a warning, third time will get you banned from the site. We don't have the time to chase repeat (and ignorant) offenders. This is NOT a social media platform; It's an ad-free, privately funded website, in small help with user donations. Be sure to see the GTM STORE link above; ALL product purchases help support the site, or you can upgrade your Forum profile or DONATE via the link above.
  • Be sure to see the GTM STORE link also above for our 700+ product inventory, including OEM parts and many of our 100% Made-in-SoCal-USA GTM products and engine kits. In SoCal? Click the SERVICE tab above for the best in service, tires, tuning and installation of our products or custom work, and don't miss our GT MotoCycles® (not) art on the BUILDS tab above. WE'RE HERE ONLINE ONLY - NO PHONE CALLS MADE OR RECEIVED - DO NOT EMAIL AND ASK QUESTIONS OR ASK TO CALL YOU.
  • Like the new V100, GuzziTech is full throttle into the future! We're now running on an all-new server and we've updated our Forum software. The visual differences are obvious, but hopefully you'll notice the super-fast speed. If you notice any glitches or have any issues, please post on the Site Support section at the bottom. If you haven't yet, please upgrade your account which is covered in the Site Support section or via the DONATE tab above, which gives you full site access including the DOWNLOADS section. We really appreciate every $ and your support to keep this site ad-free. Create an account, sign in, upgrade your account, and enjoy. See you on the road in 2024.

why dont companies respond ?

Luka

Luka

Tuned and Synch'ed
Joined
Feb 7, 2009
Messages
56
just a bit fed up with trying to get hold of bits that I see on the net and the companies dont reply to enquiries ?

I ve seen some really great parts on a German site , that i would really like to buy, some exhausts, seat unit etc and would be spending £1500 ish on the parts, maybe more if they get round to replying, but I have written at least twice with requests of parts needed and quotes for engineering work to heads etc and no reply.

I was seriously impressed with the parts available at HT Moto, but whats the point if I cant buy them ?
I thought that specialist manufacturers like this would like the business ?
come on HT Moto whats up ?
Youve got some great stuff I need to make my project bike the nuts !

:(
 
You're best bet is to let Gordon at MG Cycle shag the parts for you.

That's what I did. I actually got my stuff from them (including the tank) in a pretty good time frame. I don't think anything took longer than 4 weeks.

Doug
 
Forgotten his name, but the fellow at HT Moto responds to phone calls. English is pretty good. He makes terrific stuff.

Hell, I don't respond to emails.
 
Ok will try a call, have some time off next week or so so will try and call him then,
he was really helpful when i first contacted him last year and he sent me a cd of some bikes hes put together.

but he just wont respond to e.mails ? wonder why ?

Phone it is then :dry:
 
Luka wrote:
but he just wont respond to e.mails ? wonder why ?
Click to expand...

Most likely his written English is not strong. I speak Norwegian (sort of) and will happily do so, but don't ever ask me to write in Norske!

I'm so envious of the multi-lingual Europeans. I still struggle with the Queen's English.
 
If you're using an email link on a company web site, it may be that the company never sees it. The address is out there for all the spam fishers and small companies don't have the filtering or manpower to sift through all the crap.

We had an email on our small company website and got roughly 3-5 thousand emails a day...yes, a day. And that was after a spam filter. Maybe one or two were legitimate inquiries. A person could spend hours looking at it and we just didn't have the time. Finally we got rid of the address and went to a contact form.

After my experience, I never use an email link on a website. If there is no contact form, I call.
 
yes your probably all right, I had forgoten the language differences and its easy to just expect everyone to speak and write as I do.
I dont know if its coincedence or not , but after writing this, I mysteriously had an e mail from the company i had been trying to contact and have placed an order that was worth their while !
But it was easier and quicker to phone in the end. :silly:
 
I know the proprietor of HTM- Hartmut and he speaks perfect English.

It is not a big business- he works on his own from his rural home outside Aachen so may well have been on holiday like most of mainland Europe. His son races in Germany so he also spends a lot of time away from home going from race to race.

You got there in the end!
 
You must log in or register to reply here.
Back
Top