Sad but true. The US Guzzi importer seems to run like they don't care about dealers or their customers. About as bad as BMW with their requirements. BMW did the same thing to local small and large dealers. I know of a BMW dealership that was the number one seller in the South East. BMW drove him crazy wanting him to move his dealership to Birmingham Alabama. He told them to stick it and shut the door. So far no BMW dealership in Birmingham has made a good go of it. The one in Birmingham won't even service a BMW if you didn't buy it from them!!
I lived this first hand at Brattin Motors BMW Motorcycles in San Diego.
BMW did everything they could to try and force us from our building. They tried to make us purchase outrageously priced signs from them (> $20,000 !). Corporate “ID” changed every 4 years with more wild expenses, etc, while they eliminated dealer holdback, and reduced warranty reimbursement, and raised prices constantly.
I saw long standing dealerships change hands, but only when BMW strong-armed the buyer into all sorts of contractual obligations.
I cannot remember the name but one dealership (maybe it was Blue Moon), sold. The new dealer built a Taj Mahal facility that was insanely stupid, then Covid came and they almost immediately went bankrupt and slammed shut the doors.
Many major BMW shops have shut their doors. Seattle, Indianapolis, Chicago, Wisconsin, Arkansas…literally tons, driven into oblivion by BMW corporate idiots and greed.
Unfortunately, this is where $800 - $1200 services and other such nonsense sprung up from. If shop’s didn’t resort to this type of pricing, they were doomed.