Ken, what does the Consumer Guarantee Act in NZ say?
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False speedo readings
- Thread starter kenrover
- Start date
Hi.
It;s legislation that places responsibility on the supplier (as the agent of the manufacturer), or a repairer/trades person to honour any fault where there is a failure of an item or repair, and to quote the Act, "eg a repair or a replacement, from the manufacturer whether or not the products come with a manufacturer's warranty (called an “express guarantee” in the Act). Manufacturers do not have to provide a written warranty with their products."
Getting them to actually do this is the acid test, of course.
I am not bashing MG, Scott. I am critiquing the agent for not honouring their legal obligation.
Hi Scottmastrocinque, in NZ the thing you purchase has to be "fit for purpose", lets say you purchase a washing machine and it comes with a 2 yr manufacturers warranty, you would expect the machine to last at least 10 years, if it conks out after 5yrs the supplier has to repair or replace, manufacturers warranty means nothing.
That’s total and complete bullshit! No wonder everything in NZ is the most expensive in the damn world. Moto Guzzi motorcycles cost more there than anyplace else. I’ve checked.
I would never sell anything there as a manufacturer or importer. You can be held liable for “a feeling about how long something should last “?
Then, if you are not the original buyer, that would be excessively punitive on the seller/maker.
I think you are way oversimplifying the law. I’m sure of it. It cannot be like you think.
That would be completely untenable to any manufacturer. Completely.
UPDATE: I just went and researched the laws there and as I suspected, you are all way over-stating the facts.
If he bought the motorcycle from a dealer, they do not have to warranty it past the manufactures warranty as stated in the CIN.
If he bought it second hand from a dealer, almost certainly the contract states, “as is where is”.
It is nevertheless, much more complex than you have stated it.
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Turns out it was the needle loose on the spindle. Taken apart, fixed, reassembled. Job done.
KonaDoc
Just got it firing!
How was the disassembly/reassembly? Any tricks or tips? (Photos would be extremely helpful!) I can see doing this myself in the near future.
Thanks!
doc
Thanks!
doc
Hi Doc.
I hope for you and everyone else that it doesn't happen.
Are you good at micro-surgery?
1] Remove speedo head-a multiplug, a sensor and some nuts and screws
2] with a fine knife or scalpel, peel off the chrome bezel
Remove offending needle and clean surfaces
3] Apply a strong glue to surfaces and locate needle (noting where it originally is in the 0 km/hr zone
4]Reassemble in reverse order
5] Pour your drink of choice and think positive thoughts.....
As I say-I hope it doesn't happen to anyone. I can honestly say this is the only issue I've had. It's been a gem of a bike.
I hope for you and everyone else that it doesn't happen.
Are you good at micro-surgery?
1] Remove speedo head-a multiplug, a sensor and some nuts and screws
2] with a fine knife or scalpel, peel off the chrome bezel
Remove offending needle and clean surfaces
3] Apply a strong glue to surfaces and locate needle (noting where it originally is in the 0 km/hr zone
4]Reassemble in reverse order
5] Pour your drink of choice and think positive thoughts.....
As I say-I hope it doesn't happen to anyone. I can honestly say this is the only issue I've had. It's been a gem of a bike.
KonaDoc
Just got it firing!
Mahalo! Pretty much what I was expecting.
The bike is my only transportation at the moment, so it may wait for a bit.
Thanks again.
doc
The bike is my only transportation at the moment, so it may wait for a bit.
Thanks again.
doc
Agreed as per kenrover's fix....
I've had false reading problems with both the tacho and Speedo on my 2018 V7 III (see also 'V7's rpm' thread). Twice the rpm's started over-reading, once after fitting new tyres and recalibrating the MGTC - not a serious problem, but annoying. Once the Speedo started under-reading in the middle of a ride by around 20kph which was a problem! Spoke to a reputable dealer who didn't have an answer other that get a new one.
So, if I was up for the cost of repair or a new one, I figured I've nothing to lose by having a go and taking it apart.
Taking the instruments off was easy.
Prying the bezel off CAREFULLY was tricky and took some time. (I think you can buy a fancy tool to hook under and roll around the bezel to 'uncrimp' but I painstakingly used a trusty screwdriver.) Make sure you do it in a dust free environment. I left the bezel crimp with a slightly tight press fit to get back on so it was not loose, but so that I could get it off again easily. I didn't glue the needle - just turned it to the correct location and made sure it was firmly pushed on. I don't know if it was a loose needle or something internally.
Push the glass and bezel back on but did not crimp it tight.
Reassemble and test. If needle is not quite right, just pull the bezel and glass off in-situ (see photos) and readjust the needle until correct.
I have left the bezels as a slight push fit so I can easily get them off again if need be. They stay in place just fine and the rubber seal keeps out water. They've stayed in place for a couple of thousand k's now and not vibrated loose. I check they are still firm every so often when I think of it.
Not the most 'professional' solution, but hey, it worked - and is still working - and saved buying new instruments!
I've never worked out why it happened, a couple of times, in the middle of a ride, but it has been ok for a few thousand k's now. All I can summise is that over time the vibrations (you can see the needle 'shimmering' at some speeds/revs) work the needle loose....?
I've had false reading problems with both the tacho and Speedo on my 2018 V7 III (see also 'V7's rpm' thread). Twice the rpm's started over-reading, once after fitting new tyres and recalibrating the MGTC - not a serious problem, but annoying. Once the Speedo started under-reading in the middle of a ride by around 20kph which was a problem! Spoke to a reputable dealer who didn't have an answer other that get a new one.
So, if I was up for the cost of repair or a new one, I figured I've nothing to lose by having a go and taking it apart.
Taking the instruments off was easy.
Prying the bezel off CAREFULLY was tricky and took some time. (I think you can buy a fancy tool to hook under and roll around the bezel to 'uncrimp' but I painstakingly used a trusty screwdriver.) Make sure you do it in a dust free environment. I left the bezel crimp with a slightly tight press fit to get back on so it was not loose, but so that I could get it off again easily. I didn't glue the needle - just turned it to the correct location and made sure it was firmly pushed on. I don't know if it was a loose needle or something internally.
Push the glass and bezel back on but did not crimp it tight.
Reassemble and test. If needle is not quite right, just pull the bezel and glass off in-situ (see photos) and readjust the needle until correct.
I have left the bezels as a slight push fit so I can easily get them off again if need be. They stay in place just fine and the rubber seal keeps out water. They've stayed in place for a couple of thousand k's now and not vibrated loose. I check they are still firm every so often when I think of it.
Not the most 'professional' solution, but hey, it worked - and is still working - and saved buying new instruments!
I've never worked out why it happened, a couple of times, in the middle of a ride, but it has been ok for a few thousand k's now. All I can summise is that over time the vibrations (you can see the needle 'shimmering' at some speeds/revs) work the needle loose....?
Attachments
What happened to your seal? All that damage.
Seal is fine
That 'damage' is minor dents - hardly noticeable. The light shadows make it look worse. The previous owner had put a small dent in the ring installing a screen. Can only see them if you look closely.
Seal is fine - as new. Bezel fits snugly as always on the seal - the bezel edge is just not fully crimped over onto the rubber so I can pull it off.
That 'damage' is minor dents - hardly noticeable. The light shadows make it look worse. The previous owner had put a small dent in the ring installing a screen. Can only see them if you look closely.
Optical illusion then I guess.
Reflections.