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Is that round trip? Did he do it in one day and you just stayed over and waited for it? That is 465 miles from my house. I won't mind drive over, drop it off, kill a day or 2 and drive back. But to drive over, back, over, back is a bit much. I keep looking at this and wondering if I should do it. I would love to enter riding season with this thing ready to go and be able to trust it. Lack of trust is why the 2007 Norge went away.
No. Not "while I waited." So, actually, I suppose it was a 2800+ mile trip!
Jim could do it in a day or so, I suppose, but the bureaucratic process of getting Piaggio's suits to approve claim and send parts is more glacial than we might like.
That said, give Jim a call and ask.
IMO, as tempting as the "just ride it" advice might be, putting this fix off risks catastrophic damage.
Best wishes with this.
Bill