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Water Pump Failure

9mary7 said:
Your selling dealer should match the other's advertised price....they are still making good money for filling out a couple pieces of paperwork....( as someone who is dealer trained in F&I).
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When doing warranty work, some companies don’t pay anything close to the shop labour price, they pay a ridiculous rate based on who knows what, but they do cover the parts replaced.
So its almost not worth the dealers time to do the work.
( This is based on my work in the computer industry doing warranty work for IBM )
 
DeadEye said:
When doing warranty work, some companies don’t pay anything close to the shop labour price, they pay a ridiculous rate based on who knows what, but they do cover the parts replaced.
So its almost not worth the dealers time to do the work.
( This is based on my work in the computer industry doing warranty work for IBM )
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I completely agree, though my experience is with HP.
 
After looking at the official engine shop manual today, it appears that the water pump coolant side seal and bearing can be replaced after removing just the water pump cover and impeller. Might have to machine up some type of tool to get the seal out but it looks doable. As for the oil seal there’s no way around it. If it needs replacing the back of the transmission needs to come off to get to the seal. Personally if it was my V100 and just a little bit of oil was dripping from the tube, I might just monitor and live with it rather than letting the dealer disassemble the bike and hope everything got put back together correctly.
 
The oil leak was vary minor but it wasn't going to get better only worse, better to have it done under warranty as it is costly. To remove the water seal and bearing you need to remove the water pump shaft which can only be done by removing the gearbox casing. As noted above a broken primary drive gear which I knew nothing about was found, that could have caused a lockup of the transmission which is something I could do without!
 
I truly believe that things happen for a reason even if we don't realize it.

I'm happy this was discovered before any harm could come from it.

Good Luck!
 
Another update! I have now been told that the broken gear is the crankshaft scissor gear that drives the starter clutch or balance shaft as MG calls it. I would have thought that once the section of missing teeth appeared then the scissor section would spring out of alignment meaning that it would be almost impossible to mesh resulting in a lot of damage. I have been assured that all relevant parts will be replaced and the bike will be as new. It's not knowing what caused these failures that worries me.
 
JPC56 said:
Another update! I have now been told that the broken gear is the crankshaft scissor gear that drives the starter clutch or balance shaft as MG calls it. I would have thought that once the section of missing teeth appeared then the scissor section would spring out of alignment meaning that it would be almost impossible to mesh resulting in a lot of damage. I have been assured that all relevant parts will be replaced and the bike will be as new. It's not knowing what caused these failures that worries me.
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I understand your concern. With the repair documented you should be good if there is a future failure. However, if the shop does as they say, you should be fine.
 
JPC56 said:
It's not knowing what caused these failures that worries me.
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Mechanical failure is just that, mechanical failure.

Parts are designed and constructed to serve particular purposes for a period of time but sometimes, their service life ends abruptly and unexpectedly.

It's part of the system.

No sense worrying about this.
 
The first of this failure that I have heard of. Just one of those unusual things that can happen. Not all parts are 100%, there can be a substandard part from time to time. It happens. I got a 1400 with 500 miles on it with a new engine, the original dropped a valve. Did I worry about it? Nope. I rode it for many miles until it got too heavy for me.
kk
 
Finally, three months to the day that my bike was stripped down MG gave a delivery date for the crankshaft scissor gear that failed. Coupled with the three exhaust bolts that failed and the replacement brackets that have to be modified to fit, the water pump oil seal and the clutch slave cylinder oil seal replacement I have decided that the V100 is a superb motorcycle and I really liked it but Moto Guzzi/Piagio are not too concerned about their customers. My dealer who is a long standing Moto Guzzi agent is at a loss as to Piagio's poor service. I negotiated a deal for a new bike with the dealer and they were very generous, so yesterday I picked up my GSX-S1000GT.
It's not about preferring one over the other it was about how my dealer and I were treated by Piagio.
 
JPC56 said:
It's not about preferring one over the other it was about how my dealer and I were treated by Piagio.
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It’s Piaggio, but this has been stated for decades, even pre-Piaggio. You aren’t the first or last. If you love the bike, many look past these problems. I’ve paid out of pocket for (warranty replacement) parts to get my own (and customer) bikes on the road (and I’m not a dealer), just to speed the process. Dealers often can be partial speed bumps as they are limited to how quickly parts arrive, and they have minimums and burdening paperwork hoops to clear.
Guzzi isn’t for everyone, but don’t be fooled that all other brands don’t have similar issues. UJM’s are notably better, but far from great. Enjoy your new ride.
 
JPC56 said:
Finally, three months to the day that my bike was stripped down MG gave a delivery date for the crankshaft scissor gear that failed. Coupled with the three exhaust bolts that failed and the replacement brackets that have to be modified to fit, the water pump oil seal and the clutch slave cylinder oil seal replacement I have decided that the V100 is a superb motorcycle and I really liked it but Moto Guzzi/Piagio are not too concerned about their customers. My dealer who is a long standing Moto Guzzi agent is at a loss as to Piagio's poor service. I negotiated a deal for a new bike with the dealer and they were very generous, so yesterday I picked up my GSX-S1000GT.
It's not about preferring one over the other it was about how my dealer and I were treated by Piagio.
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It's all about comfort level. My dealer dropped MG right after I bought my Mandello S. That means I do it now or some independent guys on my dime. But I've been lucky with MG bikes and forums like this are like an Early Warning Radar- saves me all the time. Good luck with the GSX.
 
There is so much I could say about parts, car warranties, etc.
But enjoy your new ride!
And with me long live Guzzi! :)
 
scott_m said:
Mechanical failure is just that, mechanical failure.

Parts are designed and constructed to serve particular purposes for a period of time but sometimes, their service life ends abruptly and unexpectedly.

It's part of the system.

No sense worrying about this.
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Easy for you to say when it's not your bike.

At least 450,000-500,000 motorcycle miles under my ass (I'm an old git) and the worst mechanical failure as you put it, has been a broken rear shock dog-bone link on a Muzzy Raptor 750 with less than 2,000 miles on the clock. I wrote that off to the low production number and Rob Muzzy not minding the store. It was a Muzzy link, not Kawasaki.

I was on the fence about buying the V100, but this Welshman's experience was beyond reasonable so the V100 is off my dream-sheet.

Ironically, my consolation buy is a GSX-S1000GT as well.
 
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JPC56 said:
Finally, three months to the day that my bike was stripped down MG gave a delivery date for the crankshaft scissor gear that failed. Coupled with the three exhaust bolts that failed and the replacement brackets that have to be modified to fit, the water pump oil seal and the clutch slave cylinder oil seal replacement I have decided that the V100 is a superb motorcycle and I really liked it but Moto Guzzi/Piagio are not too concerned about their customers. My dealer who is a long standing Moto Guzzi agent is at a loss as to Piagio's poor service. I negotiated a deal for a new bike with the dealer and they were very generous, so yesterday I picked up my GSX-S1000GT.
It's not about preferring one over the other it was about how my dealer and I were treated by Piagio.
Click to expand...
Enjoy the GT. I have over 60,000 miles on my 2006 Gixxer 1000. The GT has the same basic engine. I have had zero "mechanical failures" with this bike since purchased new. Valve cover has never been off and it runs as strong as the day I bought it.
 
JPC56 said:
Finally, three months to the day that my bike was stripped down MG gave a delivery date for the crankshaft scissor gear that failed. Coupled with the three exhaust bolts that failed and the replacement brackets that have to be modified to fit, the water pump oil seal and the clutch slave cylinder oil seal replacement I have decided that the V100 is a superb motorcycle and I really liked it but Moto Guzzi/Piagio are not too concerned about their customers. My dealer who is a long standing Moto Guzzi agent is at a loss as to Piagio's poor service. I negotiated a deal for a new bike with the dealer and they were very generous, so yesterday I picked up my GSX-S1000GT.
It's not about preferring one over the other it was about how my dealer and I were treated by Piagio.
Click to expand...
This is the bottom line, very good results in the end.
 
JPC56 said:
Finally, three months to the day that my bike was stripped down MG gave a delivery date for the crankshaft scissor gear that failed. Coupled with the three exhaust bolts that failed and the replacement brackets that have to be modified to fit, the water pump oil seal and the clutch slave cylinder oil seal replacement I have decided that the V100 is a superb motorcycle and I really liked it but Moto Guzzi/Piagio are not too concerned about their customers. My dealer who is a long standing Moto Guzzi agent is at a loss as to Piagio's poor service. I negotiated a deal for a new bike with the dealer and they were very generous, so yesterday I picked up my GSX-S1000GT.
It's not about preferring one over the other it was about how my dealer and I were treated by Piagio.
Click to expand...
I pretty much did the same thing but went back to Indian... Which I'll probably keep for a couple of years and sell for a Triumph or BMW. The only Moto Guzzi dealer near me threw them out (literally) over them not supporting warranty claims in a timely manner and I wasn't interested in towing my bike 3 hours if something went wrong to the next nearest dealer. They were a long time Guzzi dealer and always had issues getting parts, to point it was just same crap different day and same indifference from Guzzi. I'm 50 so whatever I get after the 101 will be my last bike and I need something with a little dealer support (and hopefully reliability that isn't a Honda) to end my riding career. I won't be one of those old geezers with my gray hair flappin the breeze on a motorcycle... I accept my declining reflexes in old age means I shouldn't be on one once get into my sixties :P .

All that to say I get it, and did the same thing.
 
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