sandy
Cruisin' Guzzisti
OK bit of a long one this but I really would appreciate your opions.
About 2 months after I bought my V7 RACER I noticed what I thought was a scratch on the fuel tank
I ignored it for a while but then I noticed it growing in length.
By the time I got it to my dealers it had gone from the side of the tank, right the way over the top.
The lacquer also started to peel and it really did look unsightly.
***BTW I since found out that the chrome is a special paint finish, and not plate. ***
It looked like the chrome finish had started to split.
My dealer took photo's and aproached Moto Guzzi for a warranty claim.
About 2 weeks later I was informed that my claim had been denied, due to what Guzzi claimed were "external factors"
OK so if the bike hadn't been new I may not have bothered but it was awful, so I bit the bullet a couple of months later, and ordered a new one from Corsa Italian who had one in stock, at a cost to me of £500 ($800 approx).
About 2 weeks after I fitted it, I get a call from my dealer to say that Guzzi have changed their minds and will now honour a warranty claim.
Too late to get a refund and in any case, I couldn't expect Corsa to take the tank back for a full refund, as it was now used.
Months later (another story), my new fuel tank arrives and I drive over to collect it, thinking Oh Well, I now have a spare.
The parts guy said that Guzzi might want the old tank back, but it's unlikely.
Well I just got a call to say that they do want it back.
I'm digging my heels in. :x
I think I should be allowed to keep it.
By aknowledging I did have a warranty claim, they more or less admitted that they should have honoured it in the first place.
The fact that they didn't cost me a lot of money, which is why I think they've got a bit of a cheek asking me for the old one back.
I want to keep it and have it re-painted but it's the principle of it.
Do you think I'm being unreasonable.
About 2 months after I bought my V7 RACER I noticed what I thought was a scratch on the fuel tank
I ignored it for a while but then I noticed it growing in length.
By the time I got it to my dealers it had gone from the side of the tank, right the way over the top.
The lacquer also started to peel and it really did look unsightly.
***BTW I since found out that the chrome is a special paint finish, and not plate. ***
It looked like the chrome finish had started to split.
My dealer took photo's and aproached Moto Guzzi for a warranty claim.
About 2 weeks later I was informed that my claim had been denied, due to what Guzzi claimed were "external factors"
OK so if the bike hadn't been new I may not have bothered but it was awful, so I bit the bullet a couple of months later, and ordered a new one from Corsa Italian who had one in stock, at a cost to me of £500 ($800 approx).
About 2 weeks after I fitted it, I get a call from my dealer to say that Guzzi have changed their minds and will now honour a warranty claim.
Too late to get a refund and in any case, I couldn't expect Corsa to take the tank back for a full refund, as it was now used.
Months later (another story), my new fuel tank arrives and I drive over to collect it, thinking Oh Well, I now have a spare.
The parts guy said that Guzzi might want the old tank back, but it's unlikely.
Well I just got a call to say that they do want it back.
I'm digging my heels in. :x
I think I should be allowed to keep it.
By aknowledging I did have a warranty claim, they more or less admitted that they should have honoured it in the first place.
The fact that they didn't cost me a lot of money, which is why I think they've got a bit of a cheek asking me for the old one back.
I want to keep it and have it re-painted but it's the principle of it.
Do you think I'm being unreasonable.